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How ek566 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make deposits via bKash, Nagad or Rocket, and use our lobby — and exactly how we store, use and protect it.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling follows four core practices: encryption in transit, wallet-level verification, cookie transparency and a clear retention policy. Every piece of information you share — from your bKash number to your session activity — is handled with these practices applied consistently. If something changes in how we process your data, we will update this policy and notify you through your registered contact.

Encryption in Transit All data sent between your device and our servers travels over SSL encryption. This covers account login, bKash deposits, Nagad transfers and Rocket withdrawal requests equally.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby filters. We do not use cookies to track you across unrelated third-party sites.

Account Security Steps Login uses an OTP sent to your registered mobile number. If we detect a new device or unusual location, we prompt re-verification before granting access to your wallet or account history.

Retention and Deletion We hold your data while your account is active. After closure, records are kept only as long as required under applicable rules, then deleted or anonymised. You can request early deletion where local law permits.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat on the site, by email or via your account dashboard. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your message when it arrives.

Live Chat Open the chat widget from any page in the lobby. Describe your privacy request and our team will log it and follow up directly to your registered contact.

Email Support Send your data request or privacy concern to our support address. Include your registered phone number so we can match your message to the correct account.

Account Dashboard Log in and head to the account settings section. From there you can review the contact details we hold and submit a correction request without needing to contact support.

What We Collect and Why We Use It

ek566 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — your name, email address, phone number and date of birth. When you add a payment method, we record the wallet type (bKash, Nagad or Rocket) and the transaction reference, but we never

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store your full PIN or wallet password. We use this data to verify your identity, process deposits and withdrawals, and keep your account secure. If you contact our support team, we log that conversation to handle your query and improve how we respond. We also collect
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technical data — device type, browser, IP address and session activity — to detect unusual access patterns and protect your account from unauthorised use. We do not sell, rent or share your personal information with unrelated third parties. Data may be shared with payment processors like
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bKash, Nagad and Rocket only to complete a transaction you have authorised. Retention periods vary by data type: account records are held while your account is active and for a reasonable period after closure as required by applicable rules. Availability of this service depends on your
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local law and the eligible regions we support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

These are the questions we hear most often about how ek566 handles personal information. If your question is not answered here, reach us through live chat or the account dashboard.

We collect your name, phone number, email and date of birth at registration. When you deposit via bKash, Nagad or Rocket, we also record the transaction reference to match it to your account wallet.

No. We never store your bKash PIN, Nagad PIN or Rocket password. We only hold the wallet type and transaction reference needed to verify that a payment was completed by you.

Yes. Send a request through live chat or email with your registered phone number. We will identify your account records and provide a summary within a reasonable timeframe.

We share payment data only with processors like bKash, Nagad and Rocket, strictly to complete your authorised transaction. We do not sell your data or pass it to unrelated third parties.

Records are retained for a period required under applicable rules after closure, then deleted or anonymised. You may request earlier deletion where your local law and our eligible-region rules allow it.

Log in and go to account settings to update contact details directly. For identity-linked corrections — name, date of birth — contact support via live chat or email with proof of the correct information.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ek566 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Data and Rights

01 What personal data does ek566 collect when I open an account?

02 Does ek566 store my bKash or Nagad PIN?

03 Can I request a copy of the data ek566 holds about me?

04 Who does ek566 share my information with?

05 How long does ek566 keep my account data after I close my account?

06 How do I correct wrong information on my ek566 account?

Privacy Policy

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